Privacy Policy

Our Commitment to Your Privacy

pnc88 is a trusted online gaming platform serving players across Bangladesh. We understand that when you register an account, make a deposit, or enjoy our cricket betting, live casino, slots, and crash games, you share personal information with us. This Privacy Policy describes exactly how that information is handled — with transparency, care, and respect for your rights.

By accessing pnc88 and using our services, you agree to the terms described in this Privacy Policy. If you do not agree with any part of this document, please discontinue use of our platform. We recommend reviewing this policy periodically, as it may be updated to reflect changes in our practices or applicable regulations.

This policy applies to all users of pnc88, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. Whether you use bKash, Nagad, Rocket, or Upay for your transactions, your data is handled under the same rigorous standards throughout.

Our Six Core Privacy Commitments

Information We Collect

pnc88 collects personal information in three main ways: directly from you during registration and gameplay, automatically through your use of our platform, and from payment and identity verification processes. Below is a detailed breakdown of what is collected in each category.

Information You Provide Directly

• Full name, date of birth, and gender as provided during account registration.
• Email address, phone number, and residential address in Bangladesh.
• National ID, passport, or other government-issued identity documents submitted for KYC verification.
• Deposit and withdrawal transaction details including amounts in BDT and selected payment methods (bKash, Nagad, Rocket, Upay, Visa, Mastercard).

Information Collected Automatically

• Device information including device type, operating system version, browser type, and screen resolution.
• IP address, approximate geolocation (city-level), and time zone (Bangladesh Standard Time, UTC+6).
• Session logs, pages visited, games played, bet history, and clickstream data to improve platform performance.

Information from Third Parties

• Identity verification results from KYC service providers confirming your identity in accordance with anti-money laundering standards.
• Payment confirmation data from bKash, Nagad, Rocket, and other payment gateways to reconcile transactions on your account.
• Fraud detection signals from security partners where required to protect the integrity of your account.

How We Use Your Information

pnc88 uses the personal information we collect only for the purposes described below. We do not use your data for any undisclosed purpose, and we review our data processing activities regularly to ensure they remain lawful and proportionate.

• Account creation, identity verification (KYC), and management of your pnc88 gaming account.
• Processing deposits and withdrawals in BDT via bKash, Nagad, Rocket, Upay, Visa, and Mastercard.
• Providing customer support, responding to enquiries, and resolving disputes sent to [email protected].
• Sending important service notifications, security alerts, and promotional communications (where you have consented).
• Preventing fraud, detecting suspicious activity, and complying with anti-money laundering (AML) and know-your-customer (KYC) obligations.
• Improving platform features, personalising game recommendations, and conducting analytics to enhance user experience.

We will never use your data to make solely automated decisions that have significant legal or similarly significant effects on you without providing the opportunity for human review.

Legal Basis for Processing

pnc88 processes your personal data on one or more of the following legal grounds, as applicable to the specific processing activity:

• Contractual necessity — processing required to fulfil the terms of your agreement with pnc88 (e.g., account management, payment processing).
• Legal obligation — processing required to comply with applicable laws and regulations, including AML and KYC requirements.
• Legitimate interests — processing for fraud prevention, platform security, and service improvement where those interests are not overridden by your rights.
• Consent — where you have given explicit consent (e.g., receiving marketing emails), which you may withdraw at any time by contacting [email protected].

Sharing Your Information

pnc88 does not sell your personal data. We share it only with trusted partners and service providers who operate under strict confidentiality agreements. Disclosure may occur in the following limited circumstances:

• Payment processors and gateway partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard) to complete your financial transactions.
• KYC and identity verification providers to authenticate your identity as required by AML regulations.
• Game platform providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, NetEnt) where necessary to deliver the gaming experience.
• Regulatory or law enforcement authorities, where we are legally required or compelled by a valid court order or official government request.

All third-party service providers we engage are contractually bound to protect your data, use it only for the specific purpose for which it was shared, and not to retain it beyond that purpose. We conduct periodic reviews of our data-sharing arrangements to ensure ongoing compliance.

Cookies and Tracking Technologies

pnc88 uses cookies and similar tracking technologies to deliver a secure, personalised experience and to understand how our platform is used. We employ three categories of cookies:

Cookie Categories

• Essential cookies — strictly necessary for the website to function, including session management, login state, and security tokens. These cannot be disabled without breaking core functionality.
• Analytical cookies — used to understand aggregate usage patterns, page performance, and feature adoption across the pnc88 platform.
• Preference cookies — used to remember your settings such as language choice, display preferences, and other customisations.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect platform functionality. For more details on our cookie practices, email [email protected].

Data Security

pnc88 implements industry-standard security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include SSL/TLS encryption for all data in transit, secure server infrastructure, access control systems limiting data access to authorised personnel only, regular security audits and vulnerability assessments, and multi-factor authentication options for user accounts.

While we take all reasonable precautions to safeguard your data, no system is completely immune to risk. In the event of a data breach that poses a high risk to your rights and freedoms, we will notify affected users as promptly as practicable and take all necessary remediation steps.

Data Retention

pnc88 retains your personal data only for as long as it is necessary to fulfil the purposes set out in this Privacy Policy, or for as long as required by applicable law. Transaction records, KYC documentation, and account history are typically retained for a minimum of five years following account closure to comply with financial regulations and AML obligations.

Where your data is no longer required for any lawful purpose, we will securely delete or anonymise it. You may request information about the specific retention period applicable to your data by contacting [email protected].

Your Rights

As a pnc88 user, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with your request:

• Right of access — you may request a copy of the personal data we hold about you.
• Right to rectification — you may request correction of inaccurate or incomplete personal data.
• Right to erasure — you may request deletion of your personal data where there is no compelling reason for its continued processing.
• Right to restrict processing — you may ask us to restrict the processing of your data in certain circumstances, such as while a dispute is being investigated.
• Right to data portability — you may request a structured, machine-readable copy of your personal data to transfer to another provider.
• Right to object — you may object to processing based on legitimate interests, including direct marketing, at any time.

We will respond to all data rights requests within 30 days of receipt. In complex cases, we may extend this by a further 30 days with prior notice. We will not charge a fee for processing reasonable requests.

Payments, KYC, and Financial Data

pnc88 is committed to providing safe and reliable payment processing for all players in Bangladesh. When you deposit or withdraw using bKash, Nagad, Rocket, Upay, Visa, or Mastercard, the transaction data is processed through encrypted, secure channels. We do not store full card numbers or mobile banking PINs on our servers. Payment credentials are handled directly by our certified payment gateway partners under their own security frameworks.

To comply with know-your-customer (KYC) requirements, we may request identity documents such as your National ID card, passport, or utility bill. This documentation is stored securely and used exclusively for identity verification and AML compliance purposes. We do not share KYC documents with any third party except our authorised KYC verification partner and, where legally compelled, regulatory or law enforcement authorities.

Third-Party Services and Links

Our platform integrates games and services from third-party providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt. These providers may collect certain technical data (such as device type and session identifiers) directly in order to deliver their games. Their data collection is governed by their own privacy policies, which we encourage you to review if you have concerns about how game providers handle your data.

pnc88 is not responsible for the privacy practices of third-party game providers or payment partners. We select partners who uphold strong data protection standards, but we cannot guarantee the practices of external organisations beyond the contractual obligations we impose on them.

Minors and Age Restriction

pnc88 is strictly an adult platform. Our services are available only to individuals aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If you believe a minor has registered on our platform, please notify us immediately at [email protected] and we will investigate and close the account, deleting all associated data without undue delay. Parents and guardians are encouraged to use parental control tools to prevent underage access to online gaming platforms.

Changes to This Privacy Policy

pnc88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our services, technology, legal requirements, or business practices. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email to their account email address.

Your continued use of pnc88 following the posting of any changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated terms, you should discontinue use of the platform and contact us to request account closure.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way pnc88 handles your personal data, please reach out to our support team: